Online-Based Consulting: Cancellation and Reschedule Policy

Cancellation and/or Reschedule requests must be received in writing by email or mail. You are responsible for ensuring that Cultural Sync received your written request. Cultural Sync will reply with written acknowledgment.

If you cancel more than (7) seven business days prior to the first day of consulting, your consulting fee will be fully refunded.

If you cancel (7) seven or fewer business days prior to the first day of the consulting meeting, 50% of the consulting fee will be refunded.

Cancellations made with less than two business days notice prior to the consulting meeting date, or failure to appear for the consulting meeting, will result in forfeiture of the consulting fee.

Requests to reschedule are accepted with a minimum of two business days notice. If possible, consulting will be rescheduled to another available time slot, preferably within two weeks of the originally scheduled date. The rescheduled consulting meeting must take place within three months. If the online-based consulting meeting has not taken place within three months of the original date, Cultural Sync will consider the consulting canceled by you, and all deposits, fees and the remaining balance will be forfeited.

Due to the fact that Cultural Sync reserves the dates you schedule for your personal use thereby preventing us from scheduling consulting for other customers on those date(s), rescheduling is allowed on a one-time basis only, with no further rescheduling permitted.

If you encounter technical problems that cause the start of the consulting meeting is to be delayed by 15 minutes or more, we may proceed and complete the consulting meeting if possible and if time permits. If not, we will work with you to reschedule the consulting meeting for the next available opening, which may or may not be the same day.

Cultural Sync reserves the right to cancel a consulting meeting at any time.

If Cultural Sync cancels the consulting meeting due to unforeseen circumstances beyond the control of Cultural Sync, you are entitled to re-schedule the consulting meeting based on availability.

Cultural Sync reserves the right to reschedule a consulting meeting at any time.

If Cultural Sync reschedules a consulting meeting due to unforeseen circumstances beyond the control of Cultural Sync, the consulting meeting will continue at the next available time that is convenient for you. Cultural Sync is not responsible for travel arrangements, travel fees, or any expenses incurred by you as a result of such cancellation or reschedule.


In-person Workshops & Consulting: Cancellation and Reschedule Policy 

Substitutions of attendee may be made at any time.

Cancellation and/or reschedule requests must be received in writing by email or mail. You are responsible for ensuring that Cultural Sync receives your written request. Cultural Sync will reply with a written acknowledgment.

Attendees must cancel more than (7) seven business days prior to the consulting meeting date to receive a full refund less any expenses incurred. Cancellation requests received (4) four to (7) seven business days prior to the consulting meeting date will result in a credit towards attendance at a future scheduled meeting, taking place within (3) three months of the original purchase date.

Cancellations made (3) three or fewer business days prior to the consulting date, or failure to appear for the consulting will result in forfeiture of the consulting fee.

Rescheduling is allowed on a one-time basis only, with no further rescheduling permitted. If you do not attend a consulting meeting within (3) three months from the original purchase date, the entire consulting fee will be forfeited. Additional expenses will be charged as appropriate.

Cultural Sync reserves the right to cancel or reschedule consulting at any time.

If Cultural Sync cancels or reschedules the consulting due to weather or unforeseen circumstances beyond the control of Cultural Sync, you are entitled to re-schedule the consulting, but Cultural Sync is not responsible for travel arrangements, travel fees, or any expenses incurred by you as a result of such cancellation.

If Cultural Sync cancels the consulting meeting in which you booked, you will be contacted at the email address you provided when registering, so please be sure to provide a valid email address.